Custom process common errors – Signet®

In this article:

payment verification errors
payment recording errors
contract errors

You may experience these errors when running the Signet custom process. You can go to the AASHTOWare Civil Rights & Labor™ process history overview for more information.

Payment verifications errors

The row is in a Workflow Phase that does not allow modifications.

This is usually a result of a payment being verified in both the AASHTOWare Project Civil Rights & Labor module and the Signet service. Confirm that the payment has been verified within the AASHTOWare Project Civil Rights & Labor module, and have the Infotech® end-user designee grant Infotech the approval to remove the duplicate Signet verification. Once the duplicate verification is removed, retry the process.

Payment recording errors

Contract ID, Proposal ID, Estimate Number, Vendor ID, Vendor ID, Payee Payment Number: Row already exists.

This is usually a result of a payment being recorded in both the AASHTOWare Project Civil Rights & Labor module and the Signet service. Confirm that the payment has been recorded within the AASHTOWare Project Civil Rights & Labor module and have the Infotech end-user designee grant Infotech the approval to remove the duplicate Signet recording. Once the duplicate verification is removed, retry the process.

Contract errors

Contract [Contract ID] has a status of 'Archived' and cannot be sent to Signet.	The Signet service can’t import contracts that have been archived in the AASHTOWare Project Civil Rights & Labor module. Remove this contract from the export, and try again.
Contract [Contract ID] has a status of 'Closed' and cannot be sent to Signet.	The Signet service can’t import contracts that have been closed in the AASHTOWare Project Civil Rights & Labor module. Remove this contract from the export, and try again.
For ODOT users only:
In contract [Contract ID], the same email is being used by multiple users (User IDs: [User 1], [User 2], ...). These users will not receive this contract in the Signet service until this is resolved.	Multiple AASHTOWare Project Civil Rights & Labor users have been assigned the same email address. Users' email addresses need to be unique. Update the addresses in the AASHTOWare Project Civil Rights & Labor module, and try again.
Contract [Contract ID] could not be exported into the Signet service due to a configuration issue with the prime contractor account.	Typically this error occurs when there are no users associated with the prime contractor that have a valid email address, associated directory, contract authority, signing authority, and the contractor subpayment role in the AASHTOWare Civil Rights & Labor module Confirm that at least one user associated with the prime contractor has been configured with an email address, associated directory, contract and signing authority, and the contractor subpayment role, and try again.

If you need more assistance, please contact Signet customer support at signet.support@infotechinc.com.