Email notifications

For Contractors 

To help your business manage prompt pay compliance, the Signet® service sends reminder emails to all users granted contract access. By default, users are opted in to receive email notifications for all contracts within your business that require action.  

Any user with contract access can opt out of email notifications on a per-contract basis. These users can also enable or disable other contractors’ notifications as long as at least one user remains opted in to receive them.

Note: Disabling a user’s notifications for a contract does not restrict their ability to view or take action on the contract. They have the option to re-enable notifications on any contract as long as they have contract access.

Learn more about email notifications in the Signet service by expanding the sections below.

Configure a contract's email notification settings

Any user with contract access can enable or disable their own and others' email notification settings on a per-contract basis.

Here’s how to configure a contract’s email notification settings. 

1. When you log into Signet, your default landing page will be the Contracts tab. Click on the contract that you want to change notification settings for.
2. From the selected contract’s dashboard, click Settings. You will see all of your business’s users who have contract access.
3. Next to each user’s name is a checkbox indicating their notification preference. All users are selected by default and will receive all notifications for that contract.
4. Click the checkbox next to a user’s name to disable their notifications for that contract.

Note: A pop-up notification will let you know that the email notifications for that user in that contract have been disabled (or enabled). The next morning, the user will also receive an email letting them know they’ve been opted out of email notifications, with a link to re-enable them if they want to.

Email types and what they mean

This table explains the types of email notifications users may receive from the Signet service.  Exact send times vary by agency based on each state's prompt payment regulations. Agencies currently using Signet include Arkansas DOT, Ohio DOT, and Missouri DOT.

Email type	Sent to	When it's sent	Why you're receiving it
Initial payment notification	Prime contractor	When the agency records payment to you	Alerts you that you've been paid and that downward payments are due within your agency's timeframe.
Record subcontractor payments	Payer	Partway through your payment window	Reminds you to record payments to your payees or mark the payment complete.
Subcontractor payments - late	Prime contractor	30 days past deadline	Notifies you of late recorded payments and warns of consequences.
Payment verification	Payee	Partway through your payment window	Reminds you to verify the payment and record any downward payments or mark it complete.
Payment verification - late	Prime contractor	30 days past deadline	Notifies you of late payment verifications and warns of consequences.
Payment verification issue	Payer	As needed	Alerts you that a payee verified a payment as No or Yes, not as expected. You're prompted to review the payment and comments.
Signet project closeout report	Prime contractor	When the contract is marked inactive	Automatically generated project record once the contract is marked inactive.