Email notifications

To help your business manage prompt pay compliance, the Signet® service sends reminder emails to all users granted contract access. By default, users are opted in to receive email notifications for all contracts within your business that require action.

Any user with contract access can opt out of email notifications on a per-contract basis. These users can also enable or disable other contractors’ notifications as long as at least one user remains opted in to receive them.

Note: Disabling a user’s notifications for a contract does not restrict their ability to view or take action on the contract. They have the option to re-enable notifications on any contract as long as they have contract access.

Learn more about email notifications in the Signet service by expanding the sections below.

Configure a contract's email notification settings

Any user with contract access can enable or disable their own and others' email notification settings on a per-contract basis.

Here’s how to configure a contract’s email notification settings. 

1. When you log into Signet, your default landing page will be the Contracts tab. Click on the contract that you want to change notification settings for.
2. From the selected contract’s dashboard, click Settings. You will see all of your business’s users who have contract access.
3. Next to each user’s name is a checkbox indicating their notification preference. All users are selected by default and will receive all notifications for that contract.
4. Click the checkbox next to a user’s name to disable their notifications for that contract.

Note: A pop-up notification will let you know that the email notifications for that user in that contract have been disabled (or enabled). The next morning, the user will also receive an email letting them know they’ve been opted out of email notifications, with a link to re-enable them if they want to.

Email types and what they mean

This table explains the types of email notifications users may receive from the Signet service.  

Email type	Sent to	Send time ODOT | MoDOT	Reason
Initial payment notification	Prime contractor	Agency payment Prompt pay timeframe: 10 days | 15 days	To alert the contractor that they've been paid by the agency and remind them that they must record downward payments within the agency-specific timeframe.
Record subcontractor payments	Payer	5 days | 7 days 1 day late	To remind the payer to record payments to their payees or to mark the payment complete.
Subcontractor payments	Prime contractor	30 days late	To notify the contractor of any late recorded payments in the contract and warn them of the consequences of being late.
Payment verification	Payee	5 days | 7 days 1 day late	To remind the payee to verify the payment and make any downward payments or mark the payment complete.
Payment verification	Prime contractor	30 days late	To notify the contractor of any late payment verifications in the contract and warn them of the consequences of being late.
Payment verification issue	Payer	As needed	To alert the payer that the payee has verified a payment as No or Yes, not as expected. The payer is prompted to view the payment and its comments.
Signet project closeout report	Prime contractor	End of contract	An automatic generation of the project record once the contract is marked inactive.